Nourous Personal — filtering for your own YouTube — is free forever. There’s nothing to refund there. Nourous Family is a paid subscription ($1.99/month or $14.99/year) that starts with a 14-day free trial: no card is collected to start the trial, and nothing is charged unless you go on to subscribe. This policy covers refunds for actual Family charges.
If you’re not happy with Nourous Family, you can request a full refund within 30 days of being charged — whether that’s your first payment or a renewal. Email hello@nourous.com with the email address on your account and we’ll process it.
Payments for Nourous Family are processed by our reseller, Paddle.com Market Limited, who acts as merchant of record for these transactions. Once a refund is approved, Paddle processes it back to your original payment method — you don’t need a separate account with Paddle to receive it.
To cancel Family before your next renewal, email hello@nourous.com from your account’s email address. Cancelling stops future billing — it doesn’t automatically refund a charge that’s already gone through; use the money-back guarantee above for that.
Family features — parent controls, child profiles, household management — pause once your subscription ends. Nourous Personal keeps working, free, either way: cancelling or refunding Family never affects your own filtering.
Questions about this policy or a specific charge — hello@nourous.com.